Customer support Jobs in bahira town Lahore
Qualifications :
Excellent verbal and written English communication skills.
Strong interpersonal skills with the ability to remain calm and professional in challenging situations. •
Empathetic attitude towards understanding and addressing customer needs. •
Problem-solving abilities and the capacity to think critically under pressure. •
Proficiency in using customer support software and CRM systems. •
Previous experience in customer service or a related field is preferred.
Responsibilities:
Provide accurate information, troubleshoot problems, and offer solutions to meet customer needs through calls. •
Take ownership of customer issues and follow through to resolution, ensuring a positive outcome. •
Develop and maintain strong relationships with customers by actively listening to their concerns, demonstrating empathy, and fostering trust and loyalty to the brand. •
Acquire in-depth knowledge of our products or services to effectively assist customers with their queries, provide product recommendations, and offer guidance on product usage. •
Actively gather feedback from customers regarding their experiences, preferences, and suggestions for improvement •
Accurately document customer interactions, including issues raised, resolutions provided, and any follow-up actions required.
Employment type:
Permanent
Job Type
Full-time
Salary :
Rs. 60,000.00 to Rs. 70,000.00 per month
Description
As a Customer Support Representative, you will serve as the frontline liaison between our company and its valued customers. Your primary responsibility will be to address inquiries, resolve issues, and provide exceptional support to ensure overall customer satisfaction.
This role demands strong communication skills, empathy, and a passion for helping others. You will work closely with various departments to advocate for customers and contribute to the continuous improvement of our products and services.
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