Skills :
Welcoming guests in a friendly and professional way •
Addressing and escalating customer complaints •
Providing information about facilities, programs and other services
Responsibilities :
Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries •
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions) •
Provide information about amenities, area and venues and promote services •
Anticipate guest needs and build rapport with customers •
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages) •
Address customer complaints and escalate to Guest Relations Manager when needed •
Record information in the logbook daily •
Ensure compliance with health and quality standards
Job Types
Full-time
Part-time
Internship Fresher
Salary :
Rs. 15,000.00 to Rs. 28,000.00 per month
Location :
Hotel Crown Inn Karachi, Pakistan
